Shipping & Returns
We provide shipping services through Royal Mail tracked 48 as our standard delivery method. Your orders will be tracked and delivered safely to your doorstep.
Returns
For returns and refunds, we accept unopened and undamaged diffusers, wax melts, and diffuser refills. Unfortunately, our candles and refills are custom-made to order and are non-returnable. The standard 14 days apply.
Responsibility
Thank you for your purchase! Returns are the purchaser's responsibility. Please use Royal Mail tracked services for returns. Your satisfaction matters, so contact us with any questions. Pack items securely to avoid damage during shipping.
Refunds
Refunds are available for eligible items. If you have questions about the refund process, please reach out to us for assistance. We aim make your shopping experience delightful. Please note that candles and candle refills are non-returnable and cannot be refunded.