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Quick answers to some common Customer Service concerns:

  • What kind of wax are Candles of Sherford made of?
    Candles of Sherford are made using a high quality Eco-Olive wax that is soy free, palm free, biodegradable, vegan-friendly and never tested on animals. This eco-friendly wax is not only better for the environment, but it also burns cleaner, longer and produces less soot than traditional paraffin wax candles. Furthermore, the wax is hand poured by the Candles of Sherford team, ensuring quality and individual attention to each candle. Additionally, their beautiful glass jars can be refilled, promoting a more sustainable product and reducing waste.
  • What kind of wax are your wax melts made from, and are your products vegan and environmentally friendly?
    Our wax melts are made using a high quality Eco-Olive wax that we hand pour ourselves. This wax is soy-free, palm-free, biodegradable, and vegan-friendly. We are proud to say that our products are never tested on animals. In addition to our eco-friendly wax, we also hand wrap our melts in glassine paper bags that are recyclable, biodegradable, and made in the UK. We believe in offering high-quality products that are not only gentle on our environment but also support local UK suppliers.
  • What makes Candles of Sherford different from other candle companies?
    Candles of Sherford stands out from other candle companies in several ways. Firstly, we prioritize sustainability and reducing waste, which is why our candles are reusable and produce less waste than traditional candles. Secondly, we are inspired by our surroundings in Sherford and popular demand, using natural and eco-friendly ingredients whenever possible to create unique scents that reflect our ethos. Lastly, we prioritize the ambiance and quality of our candles, ensuring that each one is carefully crafted with attention to detail and a commitment to excellence. By choosing our products, you can enjoy the ambiance of our natural, sustainable candles and support our commitment to a more eco-friendly future.
  • What makes Candles of Sherford's diffusers unique?
    Candles of Sherford uses a natural diffuser base which has been formulated without phthalates or parabens and has a 0% VOC content, ensuring a safe and eco-friendly product. Our diffusers are vegan-friendly, GMO-free and free of allergens and Prop 65 ingredients, making them the perfect choice for those with sensitive skin or allergies. Additionally, our products feature a high fragrance load of 20%, ensuring a long-lasting and effective scent that will fill any room with delightful aromas. Our reusable vessels are eco-friendly and can be refilled and reused, making them an economical and environmentally sustainable option for customers.
  • How can I get a refill for my candle from Candles of Sherford
    To get a refill for your candle from Candles of Sherford, simply visit our online shop and select refills. Then, choose the size of your candle and the fragrance you'd like to have. We will then make you a brand new candle with your chosen fragrance from our specially designed molds and pop it in the post to you. If you are unsure about which fragrance to choose, our website provides detailed descriptions of each scent to help you make an informed choice. At Candles of Sherford, we take pride in our specially designed molds and use high-quality, eco-friendly ingredients to ensure that our candles have a longer burn time than regular candles. We are committed to providing our customers with a delightful candle experience, and our refill service is just one of the many ways we aim to do so.
  • How does Candles of Sherford ensure their candles have a strong fragrance?
    At Candles of Sherford, we pride ourselves on producing products with the maximum amount of fragrance compared to well-known brands. Our candles and wax melts contain 10% fragrance, which is the maximum allowed for these products. Our reed diffusers contain 20% fragrance, compared to the 10-15% found in many well-known brands. We carefully measure and add the fragrance during the production process to ensure the scent is evenly distributed throughout the product. We also use high-quality fragrance oils that are specifically designed for use in candles, wax melts, and reed diffusers. This ensures our products have a strong and long-lasting fragrance that will fill your home with delightful scents.
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