To get the best performance from your candle, trim the wick to approximately 5–6 mm before each use, ensuring the candle is extinguished and the wax has cooled first.During the first burn, allow the melted wax to reach the edges of the vessel, where possible, to help prevent tunnelling and encourage an even burn. Always follow the recommended maximum burn time for your candle, and never burn it for more than four hours at a time.For safety, never leave a burning candle unattended, keep it away from draughts and flammable materials, and place it on a stable, heat-resistant surface, out of reach of children and pets.

We offer candle refills on our website under the Refills section. Simply choose the correct refill for your candle vessel size to ensure the best fit and burn quality. We do not recommend using our refills in third-party jars or vessels, as we cannot guarantee their safety or burning performance. Our refill service helps reduce waste, allowing you to enjoy your favourite Candles of Sherford fragrances in a more sustainable way.

All our candles are bespoke and made to order, allowing you to create a candle that reflects your personal style and preferences. Choose from our curated selection of fragrances and a range of beautiful candle jar colours to create a truly personalised candle, made just for you.

Absolutely. All our products are cruelty-free and never tested on animals. We are committed to ethical practices and ensuring our products are kind to both you and the environment.

We accept various payment methods including credit cards, PayPal, Google Pay, and Apple Pay. All transactions are processed securely to ensure your information is protected.