Quick answers to some common Customer Service concerns:
To ensure the best burn quality, trim the wick to 1/4 inch before each use, allow the wax to melt to the edges of the vessel during the first burn, and avoid burning for more than 4 hours at a time. This helps prevent tunneling and ensures an even burn.
To ensure the best burn quality, trim the wick to 1/4 inch before each use, allow the wax to melt to the edges of the vessel during the first burn, and avoid burning for more than 4 hours at a time. This helps prevent tunneling and ensures an even burn.
Yes, we provide refills for our candle vessels. Simply return your used vessel to us, and we will refill it with your chosen scent. This service helps reduce waste and allows you to enjoy your favorite candles sustainably.
We accept various payment methods including credit cards, PayPal, Google Pay, and Apple Pay. All transactions are processed securely to ensure your information is protected.
Yes, we offer a custom service where you can select your favorite vessel and scent to create a personalized candle. This service allows you to enjoy a unique product tailored to your preferences.
Absolutely. All our products are cruelty-free and never tested on animals. We are committed to ethical practices and ensuring our products are kind to both you and the environment.
Yes, we provide refills for our candle vessels. Simply return your used vessel to us, and we will refill it with your chosen scent. This service helps reduce waste and allows you to enjoy your favorite candles sustainably.
To ensure the best burn quality, trim the wick to 1/4 inch before each use, allow the wax to melt to the edges of the vessel during the first burn, and avoid burning for more than 4 hours at a time. This helps prevent tunneling and ensures an even burn.
Absolutely. All our products are cruelty-free and never tested on animals. We are committed to ethical practices and ensuring our products are kind to both you and the environment.
Yes, we offer a custom service where you can select your favorite vessel and scent to create a personalized candle. This service allows you to enjoy a unique product tailored to your preferences.
We accept various payment methods including credit cards, PayPal, Google Pay, and Apple Pay. All transactions are processed securely to ensure your information is protected.
